Issue Management, Business Control Senior Manager
Location: Palm Harbor
Posted on: January 15, 2022
The Issue Management, Business Control Senior Manager
accomplishes results through the management of professional team(s)
and department(s). Integrates subject matter and industry expertise
within US Citi Wealth Management (CWM) space. Contributes to
standards around which others will operate. Requires in-depth
understanding of how areas collectively integrate within the
sub-function as well as coordinate and contribute to the objectives
of the entire function. Developed communication and diplomacy
skills are required in order to guide, influence and convince
others, in particular colleagues in other areas and Regulators. Has
responsibility for volume, quality, timeliness and delivery of end
results of Issue assigned to them. Full management responsibility
of a team of 1-2 individuals, which may include management of
people, budget and planning, to include duties such as performance
evaluation, compensation, hiring, disciplinary and
- Manage and drive the Issue Management process from Start to
Finish ensuring alignment with Issue Management Procedure and
- Provide consistent Issue status communication to senior leaders
in supported Lines of Business which includes applicable
- Develops, produce and monitor issue metrics for Senior
Leadership on a consistent basis and confirm through quality
assurance controls that Issues management is being performed
according to Issue Management Procedure and Policy.
- Develops and supports analytical solutions for continuous
auditing across a wide array of consumer products.
- Support Issue Validation through requisite testing of data sets
across multiple platforms, potentially inclusive of SAS, SQL
Server, Oracle and other databases for accuracy and applicability
to internal audit testing and regulatory requirements.
- Leverage communication and influencing skills to guide issue
and corrective action plan owners and issue managers throughout the
issue management process. Enable the Issue Management team so that
their knowledge and confidence ensures successful results.
- Display continued growth in leadership and coaching to be a
quality contributor and point of contact for all areas of the
business in identifying and escalating issues and making sound
decisions based on facts and
- business knowledge, and delivering innovative
- Drive a culture of continuous improvement and efficiency within
the Issue Management team as well as with our involvement with our
business partners. Improve speed and consistency in identifying and
escalating Issues while maintaining accuracy and full
- Keeps abreast of the organization's operational processes and
best practices for business strategy.
- Build partnerships with supported Line of Businesses Operations
leaders, process owners, client experience leaders, control
leaders, Legal, Compliance, Risk, Internal Audit and Training, so
that efforts are aligned with strategy and department efforts,
ensuring downstream impacts are considered and business solutions
- Appropriately assess risk when business decisions are made,
demonstrating particular consideration for the firm's reputation
and safeguarding Citigroup, its clients and assets, by driving
compliance with applicable laws, rules and regulations, adhering to
Policy, applying sound ethical judgment regarding personal
behavior, conduct and business practices, and escalating, managing
and reporting control issues with transparency, as well as
effectively supervise the activity of others and create
accountability with those who fail to maintain these
- Ability to run and manage conference calls with business
partners, technology and functional peers from multiple disciplines
to reach a common goal.
- Experienced understanding of management information systems,
data analytics tools, and related best practices and control
initiatives across the financial services industry.
- Experienced in project management, inclusive of creating
project plans, root cause analysis, control and monitoring for
sustainability, tracking and reporting multiple Internal Audit and/
or Regulatory projects.
- Prefer experience of overall US Retail Bank (USRB) functional
knowledge, specifically within US Citi Wealth Management. Prior
experience in a risk and control environment preferred.
- Proficient with the iCAP system, experience with Cognos is a
- 6-10 years of experienceEducation:
- Bachelor's/University degree or equivalent experience-Job
Family Group:Business Strategy, Management & Administration-Job
Family:Business Administration-Time Type:-Citi is an equal
opportunity and affirmative action employer.Qualified applicants
will receive consideration without regard to their race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.Citigroup Inc.
and its subsidiaries ("Citi") invite all qualified interested
applicants to apply for career opportunities. If you are a person
with a disability and need a reasonable accommodation to use our
search tools and/or apply for a career opportunity review
Accessibility at Citi.View the "EEO is the Law" poster. View the
EEO is the Law Supplement.View the EEO Policy Statement.View the
Pay Transparency Posting-Effective November 1, 2021, Citi requires
that all successful applicants for positions located in the United
States or Puerto Rico be fully vaccinated against COVID-19 as a
condition of employment and provide proof of such vaccination prior
to commencement of employment.
Keywords: Citi, Palm Harbor , Issue Management, Business Control Senior Manager, Executive , Palm Harbor, Florida
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