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Patient AR Manager

Company: Women's Care
Location: Palm Harbor
Posted on: June 21, 2022

Job Description:

The Customer Service and Patient Collections Manager oversight of the employees within the collections services which includes the customer service representatives and patient collectors. This person is also responsible for ensuring efficient work procedures, making recommendations for on-going process improvement, and coordinating programs to meet collections goals to ensure exceptional customer service to our patients. Provide escalation process for patients who are unsatisfied or have additional questions. Ensure the collection agency is collecting on outstanding calls, ensure bankruptcy notices are processed immediately and respond to web billing responses from patients. Responsibilities Oversee the staffing, training, support, performance and monitoring of the collections department Performs Q&A for team members Responds to escalated patient complaints and customer complaints Submits Q&As to customers Oversees and ensures compliance with all WCF billing/---collections/refunds policy and procedures Develops and maintains effective communications between all levels of personnel Problem solving --- Provides feedback and input to assist in resolving any billing problems Contributes to putting plans in place to avoid recurrence and ensure improvements where necessary Customer Service --- Maximizes patient experience by assisting the patient with understanding their financial obligations.--- Reviews and handles patient billing complaints AR Improvement Perform other duties and functions as directed and/or requested Qualifications High school diploma or equivalent 3 years billing experience in medical office environment Ability to multi-task in a stressful, deadline-oriented environment Comprehensive governmental regulations and compliance requirements Ability to create efficient workflow and processes Knowledge of medical billing and office automation software Excellent Microsoft Office skills, specifically Excel Excellent verbal and written communication skills Ability to use a computer and enter data in electronic medical record system PREFERRED QUALIFICATIONS: Associates degree or higher, from a two year college Three years of medical billing and collections experience in a multi-physician practice, including third party and self pay billings OB/---GYN experience Accounts Receivable experience helpful Experience in E-Clinical Works Women---s Care, founded in 1998, is a leading women---s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 110 locations and over 400 OB/GYNs and specialists across the country, Women---s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility. Women---s Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees, we remain true to our mission of ---Improving the Health of Women Every Day.--- At Women---s Care, we CARE about our patients, and we stand by our values. C ompassion & Empathy: Treating patients like valued friends and family A ccountability: Taking responsibility for our actions and behaviors R espect: Acting respectfully in every interaction E xcellence & Quality: Providing the safest, highest quality of care We are looking to grow our team with equally value-driven professionals who are passionate about using their skills to further our mission. We value our employees just as we value our patients, and we prioritize advantages like work-life balance, employee engagement, and other incentives to help you be your best. Now is a great time to join our team

Keywords: Women's Care, Palm Harbor , Patient AR Manager, Executive , Palm Harbor, Florida

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