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Apps Support Senior Manager

Company: Citi
Location: Palm Harbor
Posted on: January 19, 2023

Job Description:

Job Description

Overview of Citi:

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Role Overview:

The Applications Support Senior Manager within the ISG - Information Services Group will be responsible for supporting the production environment for the ISG Pricing and Securities reference data applications. Securities system is a centralized multi-vendor financial instrument and issuer platform that supports product coverage, regulatory and cross-offering requirements across financial markets and asset classes while centralizing operational processes, functions and tools around a scalable infrastructure. Pricing system strives to provide measurable competitive advantage to our business by delivering high quality, innovative and cost-effective Pricing, Rates and valuations through best in class technology platforms and operational solutions to meet the needs of business, clients and regulators.

Our team interfaces with a vast client base and works in close partnership with Operations, Development and other technology counterparts running the application production platform, providing quick resolutions and timely communications to their issues, and driving improvements to stability and efficiency practices to help us and the business succeed.

If you are looking for a challenging job with a solid path for growth, exposure to an extremely diverse technology environment, direct contact with different businesses and technology functions, from back-end IT Infrastructure to business applications development, this job is for you!The ideal candidate must have good communication and problem solving skills, initiative to challenge the status quo, ability to understand business and technology requirements and translate them into actions to improve systems performance.

The Apps Support Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

  • Manages one or more apps support teams.
  • Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
  • Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
  • Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
  • Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
  • Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
  • Requires awareness of audit and compliance related issues.
  • Contributes to formulation of strategies for apps support and other functional areas.
  • Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
  • Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
  • Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
  • Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
  • Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
  • Performs other duties and functions as assigned
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications:
    • 6-10 years experience in an Apps Support role would be an added advantage, but not essential
    • Experience with people management
    • Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
    • Experience with application support would be an added advantage, but not essential
    • Effectively share information with other support team members and with other technology teams
    • Ability to plan and organize workload
    • Consistently demonstrates clear and concise written and verbal communication skills
    • Ability to communicate appropriately to relevant stakeholder Education:
      • Bachelor's/University degree, Master's degree preferred What we Offer:

        As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
        • 23 days paid annual leave
        • Award winning pension scheme,
        • Life assurance and
        • Private medical insurance with Bupa healthcare. In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

          Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

          Our vast range of diversity networks and on site multi faith room demonstrates Citi's commitment to growing a diverse workforce.

          -

          Job Family Group:

          Technology -

          Job Family:

          Applications Support

          Time Type:

          Full time

          Primary Location:

          Tampa Florida United States

          Primary Location Salary Range:

          $105,850.00 - $158,780.00

          Citi is an equal opportunity and affirmative action employer.

          Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

          Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

          View the " EEO is the Law " poster. View the EEO is the Law Supplement .

          View the EEO Policy Statement .

          View the Pay Transparency Posting

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          Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Palm Harbor , Apps Support Senior Manager, Executive , Palm Harbor, Florida

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