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Director of Revenue Management

Company: Innisbrook Resort
Location: Palm Harbor
Posted on: September 16, 2023

Job Description:


Responsible for maximizing revenue opportunities through the development and implementation of effective transient/group inventory and pricing strategies based on future demand forecast, current and historical trends. Monitoring and management of inventory via various distribution channels including, but not limited to PMS, Internet, GDS and OTA's. Oversee the Reservation Department ensuring outstanding customer service, reservation sales process effectiveness and enforcement of policies. Maintains a positive and professional liaison with all resort departments to ensure complete satisfaction.


-Through report analysis, create accurate future forecasts.
-When demand is projected to exceed capacity, implement appropriate inventory restrictions to capture optimal revenue customers (based on arrival date, average rate, and length of stay).
-Monitor, update and maintain rate/inventory on all in-house and online sources. Produce regular pace reports and forecasts.
-Review and implementation of room accommodation, rate inventory and LOS in all channels.
-Ensure group inventory and cut-off dates are managed according to demand.
-Work with Front Office Manager and/or Reservation Manager to ensure that sell-out strategies are in place. Consulting and fostering relationships with third party intermediaries such as Expedia and to gain maximum exposure and revenue gains for the hotel.
-Ensure packages are built correctly and revenue allocations meet the requirements of the MLA.
-Oversee Reservations Manager and Reservations Sales team to ensure a professional, positive, and productive working environment.
-Direct the Reservations team in a sales environment to meet leisure budget expectations, communicating new promotions, programs, and strategies.
-Oversee Groups Rooms Coordinator and ensure inventory and housing procedures are followed.
-Work with the Sales Department to ensure appropriate pricing and inventory strategies are being enforced.
-Manage reservations functionality of Property Management System to maintain accurate coding and reporting processes.
-Professionally represent the hotel by participating in client and industry functions (pre-convention meetings, guest receptions, industry events, etc.)
-Continually monitor actions of competitive hotels (product quality improvements, supply changes, pricing strategies, service offerings, etc.).
-Professionally represent the hotel in community and industry organizations and events.
-Provide constructive feedback to all departments.
-Be a leader and a role model to all employees.


-High school diploma or general education degree (GED) required ; Bachelor's degree preferred . Four years of revenue management experience required.


-Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
-Must be able to read and write to facilitate the communication process.
-Requires good communication skills, both verbal and written.
-Most tasks are performed in a team environment with the employee acting as a team leader.
-Desire to participate as part of a team.
-Complete knowledge of hotel rooms resort services available to guests.
-Ability to communicate effectively with internal and external customers exercising patience, tact, and diplomacy.
-Must possess proficient computational ability.
-Must possess proficient computer skills, including, but not limited to, iVvy, Springer Miller Systems, and Microsoft Office.
-Operate Internet Reservation service and Property Management Systems for the purposes of creating, changing, pre-blocking and canceling reservations. Maintain room and rate integrity on all online booking sources as well as Call Center.
-Comprehension of the reservation sales process.
-Analytical approach to problem solving.
-May be required: to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.


-Most work tasks are performed indoors. The temperature is moderate and controlled by the hotel environmental systems.
-Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This includes traveling to and from meetings. Length of time of these tasks may vary from day to day and task to task.
-Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
-Must be able to lift up to 15 lbs. occasionally.
-Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
-Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
-Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
-Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, FAX machines, photocopiers, and other office equipment as needed.


-Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers, and accept constructive criticism from supervisors
-Must be able to change activity frequently and cope with interruptions

Keywords: Innisbrook Resort, Palm Harbor , Director of Revenue Management, Executive , Palm Harbor, Florida

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