-High school diploma or general education degree (GED) required ;
Bachelor's degree preferred . Four years of revenue management
-Must be able to speak, read, write, and understand the primary
language(s) used in the workplace.
-Must be able to read and write to facilitate the communication
-Requires good communication skills, both verbal and written.
-Most tasks are performed in a team environment with the employee
acting as a team leader.
-Desire to participate as part of a team.
-Complete knowledge of hotel rooms resort services available to
-Ability to communicate effectively with internal and external
customers exercising patience, tact, and diplomacy.
-Must possess proficient computational ability.
-Must possess proficient computer skills, including, but not
limited to, iVvy, Springer Miller Systems, and Microsoft
-Operate Internet Reservation service and Property Management
Systems for the purposes of creating, changing, pre-blocking and
canceling reservations. Maintain room and rate integrity on all
online booking sources as well as Call Center.
-Comprehension of the reservation sales process.
-Analytical approach to problem solving.
-May be required: to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form; to deal
with problems involving several concrete variables in standardized
-Most work tasks are performed indoors. The temperature is moderate
and controlled by the hotel environmental systems.
-Must be able to sit at a desk for up to 5 hours per day. Walking
and standing are required the rest of the working day. This
includes traveling to and from meetings. Length of time of these
tasks may vary from day to day and task to task.
-Must be able to exert well-paced ability to reach other
departments of the hotel on a timely basis.
-Must be able to lift up to 15 lbs. occasionally.
-Requires grasping, writing, standing, sitting, walking, repetitive
motions, listening and hearing ability and visual acuity.
-Talking and hearing occur continuously in the process of
communicating with guests, supervisors, and other employees.
-Vision occurs continuously with the most common visual functions
being those of near vision and depth perception.
-Must have finger dexterity to be able to operate office equipment
such as computers, printers, multi-line touch tone phone, FAX
machines, photocopiers, and other office equipment as needed.
-Must be able to work effectively in a stressful environment,
communicate with others, effectively deal with customers, and
accept constructive criticism from supervisors
-Must be able to change activity frequently and cope with