-Understands and uses universal precautions when providing
services. Assesses contraindications of guest that may prevent
service from taking place.
-Maintains the highest level of product knowledge and has complete
knowledge of all spa services presently offered.
-Provide consistent professional massage and body treatments in
accordance with spa protocols and accepted certification
-Recommends products for home use with a minimum service to sales
ratio of 25%.
-Performs all treatments on services' menu based on current
-Suggests to guests other beneficial treatments offered in the
-Understands the ingredients in products and can explain their
benefits to the guests. Answers guest's questions in a
knowledgeable and professional manner.
-Begins and ends all treatments on time.
-Works assigned schedule.
-Ensures that work areas are clean and set according to
-Informs Spa Director of product needs.
-Creates and maintains client cards with treatment notes, when
-Completes all assigned side work.
-Attends all scheduled meetings.
-Attends scheduled professional trainings.
-Completes other duties assigned by the Spa Director.
-Cleans and disinfects all equipment on a daily basis.
-Assists staff with lifting and storing facility equipment,
furniture, and products to help maintain facility and prepare for
-High School Diploma or GED.
-Must maintain an active massage license issued by the State of
-Customer service experience, preferably in a spa.
-Ability to explain various treatments/services to guests.
-Excellent customer service skills and work ethic.
-Efficient, well organized, and able to handle a variety of duties
-Energetic, enthusiastic and motivational.
-Professional manner, discretion, and appearance.
-Excellent verbal and written skills.
-Strong team player.
-Must be comfortable with product recommendation.
-Previous massage experience preferred.
-Ability to lift 25 lbs.
-Ability to stand or sit for long periods.
-Awareness of proper body mechanics to prevent injury.
-Ability to bend, stretch, twist, stoop, kneel or reach with body,
arms and/or legs.
-Must be able to work effectively in a stressful environment,
communicate with others, effectively deal with customers and accept
constructive criticism from supervisors.
-Must be able to change activity frequently and cope with