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Business Process Owner (Credit Card Operations) - Mid Level

Company: USAA
Location: Palm Harbor
Posted on: November 20, 2020

Job Description:

Purpose of Job

We are currently seeking a talented Business Process Owner (Credit Card Operations) Mid Level for one of the following locations: San Antonio Home Office II/III, Tampa Campus, Colorado Springs Campus, Phoenix Campus, Plano Campus or 100% Remote Work Environment.

As business process owner, plans, directs and coordinates activities for moderately complex and complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. Supports alignment of process to overall experience strategy and vision.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (https://www.youtube.com/watch?v=lcGKT_Nxdgc) (17 seconds)

USAA Careers World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

* Identifies and manages existing and emerging risks that stem from business activities and the job role.

* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

* Follows written risk and compliance policies and procedures for business activities. Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance.

* Participates in the implementation of customer engagement and product development plans as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.

* Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.

* Assists in business process risk management by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs.

* Assists in identification of business unit and business process risks across assigned activities.

* Develops communication plans for customers and internal stakeholders.

* Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.

* Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.

Requirements

* Bachelor's Degree , OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

* 4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.

* Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.

* Hands on experience with process mapping and modeling, and creating and validating process documentation.

* Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.

* Demonstrated experience with utilizing various systems to collect and analyze data.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred

* Working knowledge of Credit Card processes

* Working experience with Fiserv/FDR application

* Working experience with process owner/business consulting role

* Working experience with the Issue Management life cycle to include creating and/or monitoring controls

* Strong working knowledge of Knowledge Delivery and KDIM tool

* Strong understanding of banking regulations

* Strong verbal and written communication skills with ability to tailor communication to varying audiences

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have managers approval prior to posting.

Last day for internal candidates to apply to the opening is 11/19/20 by 11:59 pm CST time .

Keywords: USAA, Palm Harbor , Business Process Owner (Credit Card Operations) - Mid Level, Other , Palm Harbor, Florida

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