Purpose of Job We are currently seeking a talented Business
Process Owner (Credit Card Operations) – Mid Level for one of the
following locations: San Antonio Home Office II/III, Tampa Campus,
Colorado Springs Campus, Phoenix Campus, Plano Campus or 100%
Remote Work Environment.
As business process owner, plans, directs and coordinates
activities for moderately complex and complex processes, including
problem definition, evaluation of requirements, design, testing,
and implementation of business processes. Understands the process
operating objectives, business rules, performance requirements,
risks, and controls and interactions between dependent processes to
minimize failures, eliminate redundancies, and control process
performance necessary to achieve efficient, effective design and
execution of the process. Supports alignment of process to overall
experience strategy and vision. Job Requirements About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Identifies and manages existing and emerging risks that stem
from business activities and the job role.
Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for
business activities. Applies knowledge of the business to
understand customer gaps in performance, and develops, modifies,
re-engineers customer specific process program plans in alignment
with business deliverables and enterprise strategy to achieve the
level of desired performance.
Participates in the implementation of customer engagement and
product development plans as functional expert bringing diverse
perspective to leverage multiple ways of thinking while developing
end-user focused process solutions.
Plans and coordinates the overall health of processes by
developing control limits, monitoring key performance indicators,
Assists in business process risk management by using established
methodologies and exercising control plans to ensure alignment with
business unit specific requirements, process requirements, and
Assists in identification of business unit and business process
risks across assigned activities.
Develops communication plans for customers and internal
Ensures alignment between internal stakeholders and customers
across assigned business process projects and services using
proactive communication and engagement strategies.
Utilizes reporting, data, and analytics to measure process and
project performance, adjust services and operational activities,
and inform key stakeholders.
Bachelor's Degree , OR 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a
4 years business process execution/knowledge/experience,
consulting, and/or process engineering/optimization.
Experience in successfully applying quality management, process
improvement, and problem-solving tools and methodologies.
Hands on experience with process mapping and modeling, and
creating and validating process documentation.
Understanding and application of process management standards
and policies, and knowledge of applicable regulations and risk
Demonstrated experience with utilizing various systems to
collect and analyze data.
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not be able to change your
Working knowledge of Credit Card processes
Working experience with Fiserv/FDR application
Working experience with process owner/business consulting
Working experience with the Issue Management life cycle to
include creating and/or monitoring controls
Strong working knowledge of Knowledge Delivery and KDIM tool
Strong understanding of banking regulations
Strong verbal and written communication skills with ability to
tailor communication to varying audiences
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement) or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
11/19/20 by 11:59 pm CST time .