Wax & Metal Finish Tech
Company: Crawford Dental Lab
Location: Palm Harbor
Posted on: January 9, 2021
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Job Description:
Full time position for an experienced wax metal finish
technician in our Palm Harbor, FL fixed crown and bridge laboratory
Job Responsibilities: Maintain quality service through quality
standards; analyzing and resolving quality problems; identifying
trends; recommending system improvements. Participate in the
production of fixed product according to customer specifications.
Follow up on all customer complaints to ensure the issues
identified are resolved to the customers satisfaction and use as an
opportunity to coach others Handle all escalated phone calls,
assist, and troubleshoot all technical issues and phone calls
presented by accounts and or employees. Actively participate and
share ideas for improvement that will positively shape the
relationship the laboratory has with customers. Individually
responsible for continued learning in-depth product knowledge,
staying current with laboratory and industry product and technology
updates. Ensure the responsible use, safety and care of equipment.
Ensure preventive maintenance requirements are met and that work
areas of the department are kept clean. Participate in company
sponsored training and meetings as required. All other duties as
assigned. Skillset and Abilities Required: Must be able to read,
write, speak and understand English. Ability to effectively present
information to team members and management team. Ability to work in
a fast paced, ever changing work environment. Must have basic
computer skills, Verbally communicate with all levels of staff,
leadership and customers maintaining a positive demeanor and
nurturing teamwork. Preform quality control measures on all fixed
work prior to returning to customer Must be a results driven
individual. Attention to detail. Strong professional, ethical and
personal integrity. Read and interpret prescriptions and other
required documentation Ability to effectively communicate technical
information. Must perform duties in an independent manner with
minimal direction and supervision. Ability to listen and assess
situations, providing possible solutions and feedback for
consideration. Minimum Education and Experience Required: Required:
High School diploma or equivalent required. Required: Production
and/or Manufacturing experience. Required: Full contour wax, metal
finishing, and soldering Preferred: 3shape design experience
Preferred: Certified Dental Laboratory Technician (CDT) Preferred:
Customer Service experience Hours: Mon-Fri, 8a-5p
Keywords: Crawford Dental Lab, Palm Harbor , Wax & Metal Finish Tech, Other , Palm Harbor, Florida
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