Company: Consulate Health Care
Location: Palm Harbor
Posted on: May 3, 2021
Seeking an LPN for our Care Liaison/Nurse Liaison position
at our beautifully remodeled Care Center in Palm Harbor!
Purpose of Your Job Position
As a Consulate Health Care - Care Liaison/Nurse Liaison, you are
entrusted with the responsibility of caring for our residents,
families, co-workers, visitors and all others; as well as
demonstrating in all interactions, Consulate Health Care's five
core values of Compassion, Honesty, Integrity, Respect and Passion.
The primary purpose of your job position is to manage the facility
census by opening and maintaining the accounts with insurers,
community organizations and hospitals, which generate patient
referrals and admissions. You are entrusted to provide innovative,
responsible healthcare with the creation and implementation of new
ideas and concepts that continually improve systems and processes
to achieve superior results.
Duties and Responsibilities
Evaluate and coordinate admissions for multiple care centers
with appropriate center staff. Maintain effective communication
with company personnel, as assigned. Achieve facilities census
goals and annual budget projections through on site visits at the
hospital to promote physician and patient education and referral
conversions to admissions. Act as the liaison between the company
and the community we serve. Notify Regional Director of Business
Development for denial requests of any patient. Create and manage a
fluid target list of contacts and decision makers in assigned
hospitals and community. Develop relationships, provide excellent
customer service and educate referral sources on services provided
by Consulate. Problem-solve service issues with tact and
resourcefulness. Demonstrate positive referrer satisfaction and
account retention. Complete pre-admission assessments and
appropriately assign admission for centers with communication and
confirmation of availability and proper equipment/services
addressed with nursing designee, admissions personnel, or Executive
Director. Begin process of pre admit Medicaid questionnaire form
where applicable to consider financial issues as well as discharge
disposition of patient. Collect and or arrange for delivery of hard
scripts where necessary, PASRR, and pre admit insurance
authorization/notification where necessary. Foster teamwork
throughout entire process. Educate potential patients and families
on sub acute rehabilitation expectations utilizing therapy
outcomes, Quality Measures, including but not limited to the
following: Physician/Nursing/Therapy Services, pharmacy
services/expectations, discharge management, Return to Hospital
process, in house programing and services available (i.e. x ray,
laboratory services, beautician, etc.), and the benefits of
programs and the option of LTC where appropriate. Develop
strategies to maximize admissions including daily contact with
potential referral sources including but not limited to hospitals,
physicians, insurers, case management companies and health care
agencies. Grow market share in core business lines in assigned
hospitals. Recommend through Regional Director of Business
Development changes to schedule that enhance the efficiency and
volume of admissions, including program expansion, to assigned
hospitals. Maintain knowledge of current regulations governing
Medicare, Medicaid and private insurance company reimbursement.
Collect appropriate data, prepares and submits required
reports/logs to Regional Director of Business Development as
assigned. Attend and participates in weekly admissions/operations
meetings, conference calls, as assigned by Regional Director of
Business Development. Continually strives to improve and develop
the Nurse/Care Liaison program, regularly identifying improvements
and suggests changes as needed. Supports team members in the field.
Work with local community agencies to generate a positive image and
encourage referral activities. Participate in industry trade shows
and business development activities, as assigned. Conduct admission
screening of potential patients, determine level of care, services
required, equipment needs and insurance coverage, as indicated.
Ensures appropriate clinical acceptance in a timely manner. Decide
acceptance of patients and coordinates admissions with appropriate
staff. Promote Consulate Health Care and participates in contract
closings and price negotiations with insurance companies, as
assigned. Daily follow up of Consulate patients returned to the
hospital with communication to the Director of Clinical Services
regarding admission to acute care setting and next steps. Any
customer service issues are documented and provided to Executive
Director and a copy to the Regional Director of Business
Development. Participate in the facility quality improvement
process by identifying customer service issues and reporting these
issues to the Executive Director and Regional Director of Business
Development. Access continuing education opportunities appropriate
to discipline and responsibilities as approved by Regional Director
of Business Development. Adhere to all Consulate Health Care
Policies and Procedures, and participates in safety, quality
improvement and infection control programs as assigned. Embrace
Consulate Health Care's five core values of compassion, honesty,
integrity, respect and passion, and incorporate them into the daily
job function. Demonstrate respect and compassion in every
interaction. Conduct oneself with the highest degree of honesty and
integrity in every interaction. Demonstrate a passion for caring as
evidenced by interactions with co-workers, residents, families and
visitors. Must be knowledgeable in duties and responsibilities of
Business Development Coordinator and my be assigned duties as
needed. Participate in weekend on-call/work schedule as assigned.
Performs other duties, as assigned.
- Secondary Education Degree required.
- Nursing degree preferred.
- Current state license, as appropriate.
- Three (3) years experience in business development.
- Managed care/insurance preferred.
- Experience with public and commercial payers sources
- Experience working independently.
- Excellent verbal, written and interpersonal communication
Keywords: Consulate Health Care, Palm Harbor , Nurse Liaison-LPN, Other , Palm Harbor, Florida
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