Client Coordinator

Company: Ideal Image
Location: Palm Harbor
Posted on: May 14, 2022

Job Description:

Overview
The role of the Client Coordinator provides assistance in the treatment and care of clients. The role prepares and/or updates the client's medical record for their treatment. The role includes interacting with clients and may be required to help the medical professional in preparing the client or clinical setting for treatment
Responsibilities Assists Medical Professional in clinic by:
Provides information, services, and assistance to clients in-clinic
Verifies client information, medical history, and confirming purpose of visit in accordance with protocols
Captures relevant information into client files/charts
Provides clients with information on additional services
Sets up appointments with client and medical professional with treatment questions
Prepares and cleans treatment rooms for clients
Greets clients and visitors into the clinic by standing and extending a warm welcome
Establishes and maintains rapport with clients to ensure overall customer service satisfaction
Answering client questions including scheduling appointments
Checks client appointments in and out
Collects any payments, if any are outstanding - ensure knowledge of payment system
Ensures a thorough understanding of company policies and procedures
Checks physical mailbox daily, processes any mail accordingly
Provides clinic tours as needed to new clients
Works collaboratively with Client Experience Team on client inquiries
Works collaboratively with other cross functional teams and departments
Secures client information by completing and safeguarding records in compliance with all laws
Works with clients to relay instructions from medical professionals and answer questions about treatments
Ensures clinic email is reviewed and handled accordingly
Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
Keeps supplies stocked
Manages equipment repairs with vendors
May assist in inventory intake and recordkeeping as outlined in the inventory guide
File management including creation of medical charts, filing, ensuring effective documentation, storage management
Assists with prescription ordering
Maintains and updates job knowledge by participating in educational opportunities
Adheres to professional standards, policies, and procedures; and federal, state, and local requirements
Other Clinic duties as needed

Qualifications
Education/Training:
Requires a high school diploma or its equivalent
Experience:
0-1 years of healthcare or in a clinic setting
Experience in a customer care or customer service setting
Knowledge of clinic operations
Technical or Administrative Knowledge:
Knowledge of clinic safety operational guidelines
Knowledge of key administrative systems (i.e. Microsoft Office 365, POS, Salesforce, etc.)
Special Skills and Abilities and/or:
Must be flexible and adaptable and be able to thrive in a high-growth, dynamic environment
Highest standards of accuracy and precision; highly organized
Articulate with excellent verbal and written communication skills
Ability to think creatively, highly-driven and self-motivated
Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity
Strong teamwork, partnership and leadership skills
Excellent written and verbal communication
Candidate should possess strong analytical and organizational skills and be detail-oriented

Ideal Image offers a full suite of FDA cleared medical aesthetic and wellness treatments, all backed by a Lifetime Guarantee Membership. With an industry-leading national telehealth platform, consumers receive free virtual consultations seven days a week from 9am to 9pm and treatments at any of its 150+ points-of-care clinics. Ideal Image's team of 800+ Medical Professionals deliver real life-changing results, having performed more FDA cleared aesthetic treatments than any provider in North America- 20 million and counting. Ideal Image's aesthetic services include laser hair removal, body sculpting, Botox - and fillers, medical-grade skincare, and leading-edge skin rejuvenation services.
Ideal Image is an equal opportunity employer.
Vaccination against COVID-19 is required for all new hires unless they qualify for a remote, religious, or medical exemption.

Keywords: Ideal Image, Palm Harbor , Client Coordinator, Other , Palm Harbor, Florida