-Must be able to speak, read, write and understand the English.
-Must be able to read and write to facilitate the communication
-Requires good communication skills, both verbal and written.
-Ability to access and accurately input information using a
moderately complex computer system.
-Ability to supervise subordinate staff, including but not limited
to assignment of duties, evaluating service, and taking
disciplinary action when necessary.
-Ability to effectively deal with internal and external customers,
some of whom will require high levels of patience, tact and
diplomacy to diffuse anger, collect accurate information and
May be required to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form; to deal
with problems involving several concrete variables in standardized
-Most work tasks are performed indoors. Temperature generally is
moderate and controlled by hotel environmental systems; however,
must be able to work in extreme temperatures like freezers (-10 -F)
and kitchens (+110 -F), possibly for one hour or more.
-Must be able to sit at a desk for up to 5 hours per day. Walking
and standing are required the rest of the working day. Length of
time of these tasks may vary from day to day and task to task.
-Ability to distinguish product quality, taste, texture and
presentation and observe preparation.
-Must be able to exert well-paced ability to maneuver between
functions occurring simultaneously.
-Must be able to exert well-paced ability in limited space and to
reach other departments of the hotel on a timely basis.
-Must be able to lift up to 15 lbs. occasionally.
-May be required to lift trays of food or food items weighing up to
30 lbs. occasionally.
-Must be able to push and pull carts and equipment weighing up to
250 lbs. occasionally.
-Requires grasping, writing, standing, sitting, walking, repetitive
motions, bending, climbing, listening and hearing ability and
-Hearing, smelling, tasting, and visual ability to observe and
distinguish product quality and detect signs of emergency
-Talking and hearing occur continuously in the process of
communicating with guests, supervisors and subordinates.
-Vision occurs continuously with the most common visual functions
being those of near and color vision and depth perception.
-Must be able to bend, stoop, squat and stretch to fulfill cleaning
-Requires manual dexterity to use and operate all necessary
-Must have finger dexterity to be able to operate office equipment
such as computers, printers, 10-key adding machine, multi-line
touch tone phone, filing cabinets, FAX machines, photocopiers,
dolly and other office equipment as needed.
Certificates/Licenses: Ability to obtain and/or maintain any
government required license
-Must be able to work effectively in a stressful environment,
communicate with others, effectively deal with customers and accept
constructive criticism from supervisors.
-Must be able to change activity frequently and cope with