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Bell Services and Luggage Attendant

Company: Innisbrook Resort
Location: Palm Harbor
Posted on: November 25, 2022

Job Description:


Greet and welcome arriving guests as they enter the resort. Assist both arriving and departing guests with luggage.


Meet and greet guests at their car/transport vehicle. Welcome and escort guests to and from their rooms and assist with luggage handling during the check-in and check-out procedure. Inform guests of all safety features and promote and up-sell resort outlets, amenities and features. Attend to door and all luggage duties.

Store guest baggage upon request and assist with the loading and unloading of baggage into and out of vehicles. Summon taxis and any other concierge duties while concierge is not present.

Transfer of guest luggage and golf clubs to ensure proper handling and completion. During check-in process, Bell Service Agent to explain guest rooms, key lock, emergency exists, check bathroom toiletries, luggage rack in closet, offer ice, telephone extensions, check air conditioning, offer tee times and ensure guest accommodations are up to expectations.

Maintain the check-in station and lobby for appearance of presentation. Perform luggage pulls, pushes during remote check-ins and remote check-outs and conduct room delivery and room drops for guests. Explain, promote both Resort and surrounding area features. Assist Bell Captain during periods of time when necessary.

Inspection of vehicle to assure vehicle is in proper safe working order and filling out of daily Inspection log.


In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Bell Captain or Manager based upon the particular requirements of the Resort:

Assist Tram service and transport guests and employees.

Deliver packages, faxes, flowers and room amenities to guests. Perform lock-out key service for guests.

Assist the Bell Captain in maintaining cleanliness of the Reception Center and guest areas

When necessary, actively contribute to the successful operation of the department by labeling, handling, and/or storing guest luggage, delivering guest items and keys on request, or checking guests in using the seamless check in system.


High School or equivalent education preferred. Minimum of one year previous guest-related experience preferred. Bell Services experience preferred.


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

-Must be able to speak, read, write and understand the primary language(s) used in the workplace.
-Must be able to read and write to facilitate the communication process.
-Requires good communication skills, both verbal and written and use of two-way radio device.
-Must possess basic computational ability.
-Must possess basic computer skills.
-Must be able to handle guest golf clubs for storage
-Must be able to respond to guest requests and business volume quickly and efficiently.


-Tasks are performed both indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems; however, will be required to work at an outside environment during the course of the day to assist with luggage and transportation. Length of time of these tasks may vary from day to day and task to task.
-Must be able to stand and exert well-paced mobility for up to 4 hours or more in length.
-Must be able to exert well-paced ability to reach other departments and locations of the hotel on a timely basis.
-Must be able to exert well-paced ability in limited space.
-Must be able to easily use Bellman hand cart to facilitate luggage transfer for guests.
-Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
-Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
-Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
-Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
-Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
-Must be able to adhere to Front rotation system at Bellstand.
-Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
-Requires manual dexterity to use and operate all necessary equipment.


-Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
-Must be able to change activity frequently and cope with interruptions.

Keywords: Innisbrook Resort, Palm Harbor , Bell Services and Luggage Attendant, Other , Palm Harbor, Florida

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