Bell Services and Luggage Attendant
Company: Innisbrook Resort
Location: Palm Harbor
Posted on: November 25, 2022
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Job Description:
POSITION OBJECTIVE
Greet and welcome arriving guests as they enter the resort. Assist
both arriving and departing guests with luggage.
ESSENTIAL JOB FUNCTIONS
Meet and greet guests at their car/transport vehicle. Welcome and
escort guests to and from their rooms and assist with luggage
handling during the check-in and check-out procedure. Inform guests
of all safety features and promote and up-sell resort outlets,
amenities and features. Attend to door and all luggage duties.
Store guest baggage upon request and assist with the loading and
unloading of baggage into and out of vehicles. Summon taxis and any
other concierge duties while concierge is not present.
Transfer of guest luggage and golf clubs to ensure proper handling
and completion. During check-in process, Bell Service Agent to
explain guest rooms, key lock, emergency exists, check bathroom
toiletries, luggage rack in closet, offer ice, telephone
extensions, check air conditioning, offer tee times and ensure
guest accommodations are up to expectations.
Maintain the check-in station and lobby for appearance of
presentation. Perform luggage pulls, pushes during remote check-ins
and remote check-outs and conduct room delivery and room drops for
guests. Explain, promote both Resort and surrounding area features.
Assist Bell Captain during periods of time when necessary.
Inspection of vehicle to assure vehicle is in proper safe working
order and filling out of daily Inspection log.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this
position may be required to perform a combination of the following
supportive functions, with the percentage of time performing each
function to be solely determined by the Bell Captain or Manager
based upon the particular requirements of the Resort:
Assist Tram service and transport guests and employees.
Deliver packages, faxes, flowers and room amenities to guests.
Perform lock-out key service for guests.
Assist the Bell Captain in maintaining cleanliness of the Reception
Center and guest areas
When necessary, actively contribute to the successful operation of
the department by labeling, handling, and/or storing guest luggage,
delivering guest items and keys on request, or checking guests in
using the seamless check in system.
EDUCATION/EXPERIENCE
High School or equivalent education preferred. Minimum of one year
previous guest-related experience preferred. Bell Services
experience preferred.
REQUIREMENTS
The individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without
reasonable accommodation, using some other combination of
knowledge, skills, and abilities:
-Must be able to speak, read, write and understand the primary
language(s) used in the workplace.
-Must be able to read and write to facilitate the communication
process.
-Requires good communication skills, both verbal and written and
use of two-way radio device.
-Must possess basic computational ability.
-Must possess basic computer skills.
-Must be able to handle guest golf clubs for storage
-Must be able to respond to guest requests and business volume
quickly and efficiently.
PHYSICAL DEMANDS
-Tasks are performed both indoors and outdoors. Temperature is
moderate and controlled by hotel environmental systems; however,
will be required to work at an outside environment during the
course of the day to assist with luggage and transportation. Length
of time of these tasks may vary from day to day and task to
task.
-Must be able to stand and exert well-paced mobility for up to 4
hours or more in length.
-Must be able to exert well-paced ability to reach other
departments and locations of the hotel on a timely basis.
-Must be able to exert well-paced ability in limited space.
-Must be able to easily use Bellman hand cart to facilitate luggage
transfer for guests.
-Must be able to bend, stoop, squat and stretch to fulfill cleaning
tasks.
-Must be able to bend, squat and lift up to 75 lbs. on a regular
and continuing basis.
-Must be able to push and pull carts and equipment weighing up to
250 lbs. on a regular and continuing basis.
-Requires grasping, writing, standing, sitting, walking, repetitive
motions, bending, climbing, listening and hearing ability and
visual acuity.
-Talking and hearing occur continuously in the process of
communicating with guests, supervisors and other employees.
-Must be able to adhere to Front rotation system at Bellstand.
-Vision occurs continuously with the most common visual functions
being those of near vision and depth perception.
-Requires manual dexterity to use and operate all necessary
equipment.
WORK ENVIRONMENT
-Must be able to work effectively in a stressful environment,
communicate with others, effectively deal with customers and accept
constructive criticism from supervisors.
-Must be able to change activity frequently and cope with
interruptions.
Keywords: Innisbrook Resort, Palm Harbor , Bell Services and Luggage Attendant, Other , Palm Harbor, Florida
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