Tennis Shop Attendant
Company: Innisbrook Resort
Location: Palm Harbor
Posted on: January 16, 2023
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Job Description:
POSITION OBJECTIVE
Offers exceptional customer service while selling merchandise,
making court reservations and assisting management in
merchandising, inventory control, and special events
preparation.
ESSENTIAL JOB FUNCTIONS
-Assists guests/members by booking court times for tennis,
racquetball and instruction.
-Promotes tennis activities to guests/members when in shop and thru
telephone and email communication.
-Assists with tournaments and socials.
-Performs opening and closing procedures for the shop or store and
general cleaning of shop.
-Works closely with court maintenance staff regarding playability
of courts and ensuring guest/member requests are exceeded.
-Assists tennis professionals with scheduling instruction.
-Responsible for accountability of all sales and money transactions
made. Collects applicable fees from patrons as they arrive.
-Takes reservations for Tennis Camp and Camp Nessie and advises
Recreation staff.
-Assists with fishing rentals and mini golf/activity area
equipment.
-Assist with receiving merchandise and creating appealing
displays
-Assists with monthly physical inventories.
In addition to performance of the essential functions, this
position may be required to perform a combination of the following
supportive functions, with the percentage of time performing each
function to be solely determined by the manager based upon the
particular requirements of the hotel:
-Maintains flexibility to take on new and different tasks as
directed by the Department Manager.
-Incorporates safe work practices in job performance.
EDUCATION/EXPERIENCE
High school diploma or general education degree (GED); or one to
three months related experience and/or training; or equivalent
combination of education and experience.
REQUIREMENTS
-Must be able to speak, read, write and understand English.
-Must be able to read and write to facilitate the communication
process.
-Requires good communication skills, both verbal and written.
-Must possess basic computational ability.
-Must possess computer skills, including, but not limited to,
accounting programs, Microsoft Office.
-Excellent interpersonal and sales-related skills.
-May be required to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form; to deal
with problems involving several concrete variables in standardized
situations.
PHYSICAL DEMANDS
-Most work tasks are performed indoors. Temperature is moderate and
controlled by hotel environmental systems.
-Must be able to sit at a desk for up to 8 hours per day; Standing
when guests arrive. Walking and standing are occasionally required.
Length of time of these tasks may vary from day to day and task to
task.
-Must be able to exert well-paced ability to reach other
departments of the hotel on a timely basis.
-Must be able to lift up to 50 lbs. occasionally, and 20 lbs
regularly
-Requires grasping, writing, standing, sitting, walking, repetitive
motions, listening and hearing ability and visual acuity.
-Talking and hearing occur continuously in the process of
communicating with guests, supervisors and other employees.
-Vision occurs continuously with the most common visual functions
being those of near vision and depth perception.
-Must have finger dexterity to be able to operate office equipment
such as computers, printers, 10-key adding machine, electric
typewriter, multi-line touch tone phone, filing cabinets, FAX
machines, photocopiers, dolly and other office equipment as
needed
WORK ENVIRONMENT
-Must be able to work effectively in a stressful environment,
communicate with others, effectively deal with customers and accept
constructive criticism from supervisors.
-Must be able to change activity frequently and cope with
interruptions.
Keywords: Innisbrook Resort, Palm Harbor , Tennis Shop Attendant, Other , Palm Harbor, Florida
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