Client Service Coordinator
Company: Banfield
Location: Palm Harbor
Posted on: March 16, 2023
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Job Description:
The Client Service Coordinator ("CSC") drives the flow of
clients and pets through the hospital, maximizes the productivity
of the veterinary medical team (in terms of numbers of clients and
pets), ensures good communication with associates and clients, and
coordinates the care of clients and pets in a happy, welcoming,
friendly and efficient manner, influencing clients to return and
refer their friends and families. ESSENTIAL RESPONSIBILITIES AND
TASKS * Live and exemplify the Five Principles of Mars, Inc. within
self and team. * Actively recruit new clients by promoting hospital
services and route the flow of clients and pets to ensure superior
client care and maximum productivity of the veterinary medical
team. * Maximize the number of pets seen by the hospital team
through through a productive and efficiently run hospital to
support the needs of our wellness plan clients. * Provide
professional, efficient and exceptional service at all times. This
includes encouraging hospital visits, welcoming clients and pets,
ensuring that they are comfortable in the hospital, and educating
them about their pet's health. * Educate clients about Optimum
Wellness Plans, preventative care, pet health needs and hospital
services * Assist incoming clients by completing the required
documentation, entering all pet information and history in the
computer, utilizing proper collars and tags for identification, and
ensuring prompt service. * Assist outgoing clients by providing all
necessary instructions, information and invoices, dispensing
prescription items per the veterinarian's instructions, selling
retail products and scheduling future appointments. * Manage the
finances by maintaining accurate balances and utilizing proper
opening and closing procedures. * Conduct administrative functions
as necessary. * Other job duties as assigned. SPECIAL WORKING
CONDITIONS * Ability to work at a computer for long periods of
time. * Ability to be confident around pets (i.e., dogs, cats,
birds, reptiles, etc.) * Client needs and work volume may often
require more than 40 hours per week to complete essential duties of
this job. This position requires special hours including working
weekends and evenings. * Associate is routinely exposed to a
variety of pets that may bite or scratch, and on occasion, exposed
to anesthesia, radiation, biological hazards and
medication/controlled substances. EXPERIENCE, EDUCATION AND/OR
TRAINING * High School Diploma or equivalent preferred. * Must be
at least 18 years old to perform duties involving radiography
(x-ray) and exposure to radioactive substances. * One year related
experience required with customer service preferred. * Medical
background (veterinary technician, human healthcare,
pharmaceutical, etc.) with medical terminology training is
preferred.
Keywords: Banfield, Palm Harbor , Client Service Coordinator, Other , Palm Harbor, Florida
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