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Desktop Technician

Company: eXcell
Location: Palm Harbor
Posted on: May 3, 2020

Job Description:

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. The Endpoint User IT Configuration Tech will be the first point of contact for all service requests needing support for technical IT configuration, or troubleshooting issues involving desktop, laptop, or network services from supervisors, local personnel, or from employees using remote network access. Overview Unpacks appropriate CPU, hardware and software and then installs each at default or to custom specifications Boxes up, tags, and properly accounts for old asset decommissioning and associated paperwork Tests configured systems for appropriate functioning and troubleshoots for any errors found Completes all required documentation of installation to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements Supports users in all fashions walk-up, desk visit, and telephone help desk styles of support Follows customer personal computer system hardware and software specifications based on instructions Troubleshoots malfunctioning units on setup, using efficient problem-solving techniques and departmental procedures Researches hardware and software literature to keep abreast on new product service developments and announcements Works with Lead Technicians on difficult to solve problems or configurations Position Requirements Entry level-2 years' experience in an enterprise corporate setting CompTIA A+ certification andor a directly relevant AA AS degree preferred Certification in relevant IT products technologies a plus Focus on providing exceptional customer service Ability to communicate effectively in English with key stakeholders, leadership, partners, team members, other organizations, and customers Ability to type while in involved in a conversation, at least 30 WPM Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers Working knowledge of Windows 10 operating systems, networks, databases, and network security concepts and tools required Working knowledge of the Microsoft Office suite including MS Outlook Ability to lift up to 40 lbs., palletize equipment, and transport to designated areas W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell httpwww.excell.com Supports Equal Employment Opportunity eXcell httpwww.excell.com , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com httpwww.excell.com .

Keywords: eXcell, Palm Harbor , Desktop Technician, Professions , Palm Harbor, Florida

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