Senior Customer Service Representative - Oldsmar, FL
Company: UnitedHealth Group
Location: Palm Harbor
Posted on: January 12, 2020
Training classes start soon - apply today!
It's that time, isn't it? You're ready for the next step forward
and an opportunity to build on your skills. And it just so happens
that there's never been a better time to become a part of the team
at UnitedHealthcare, part of the UnitedHealth Group family of
businesses. Now, you can take advantage of some of the best
training and tools in the world to help serve our members by
interfacing and solving issues with their health care providers. As
part of our Provider Services group, the quality of support you
deliver will directly translate into better care for their patients
This is no small opportunity. This is where you can bring your
compassion for others while building your career.
This position is full-time (40 hours/week) Monday- Friday.
Employees are required to have flexibility to work any of our 8
hour shift schedules during our normal business hours of (8:00am to
6:00pm). It may be necessary, given the business need, to work
occasional overtime. Our office is located at 601 Brooker Creek
Boulevard, Oldsmar, FL 34677.
Answer incoming phone calls from health care providers (i.e.
physician offices, clinics) and identify the type of assistance the
Perform adjustments for complex, closed, denied and simple
Ensure provider satisfaction by delivering status updates and
following through to resolve issues
Identify, anticipate and resolve provider issues to better serve
the provider; eliminating the need for future calls
This role is equally challenging and rewarding. You'll be on the
phone for long periods of time interacting with providers with the
intent to develop a relationship with them. Within a high volume
setting, you'll need to develop knowledge of our various products
and multiple levels of benefits within each product in order to
best assist our providers/customers.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
High School Diploma / GED (or higher) OR Equivalent work
Minimum of 3+ years of combined education, work and/or volunteer
Health Care/Insurance environment (familiarity with medical
terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health
promotion and behavior change (working with vulnerable populations)
Sales or account management experience Customer Service
Careers with UnitedHealthcare. Let's talk about opportunity. Start
with a Fortune 6 organization that's serving more than 85 million
people already and building the industry's singular reputation for
bold ideas and impeccable execution. Now, add your energy, your
passion for excellence, your near-obsession with driving change for
the better. Get the picture? UnitedHealthcare is serving employers
and individuals, states and communities, military families and
veterans where ever they're found across the globe. We bring them
the resources of an industry leader and a commitment to improve
their lives that's second to none. This is no small opportunity.
It's where you can do your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: customer service representative, customer service, CSR,
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healthcare, office, phone support, training class, customer service
advocate, customer service rep, SME, Senior, SR
PandoLogic.Category: Customer Service, Keywords: Customer Service
Keywords: UnitedHealth Group, Palm Harbor , Senior Customer Service Representative - Oldsmar, FL, Sales , Palm Harbor, Florida
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