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Reservations Agent/ Owner Liaison

Company: Innisbrook Resort
Location: Palm Harbor
Posted on: January 7, 2022

Job Description:

Innisbrook, A Salamander Golf & Spa Resort is nestled on 900 acres of rolling hills and 70 acres of lakes on the west coast of Central Florida.

We offer an attractive benefits and perks package, including:

-FREE Golf for employees and their immediate family
-FREE Kid's Camp for employees children during school breaks
-Generous discounts at all Salamander Properties
-Referral bonuses
-Healthcare Plan including health/dental/vision insurance
-401K Plan with employer match
-Flexible Spending Account
-Life Insurance
-Short and Long Term Disability
-Paid time off
-Paid holidays
-Tickets at Work discounts

Makes all owner and guest of owner room reservations, tee times; acts as a point person when In Pool owners are here and have questions. Takes guest and group reservations via the telephone, email, mailed correspondence, rooming lists, internet and in-house requests. Enter the information into the Property Management System (PMS) and confirm back to guest.


This position holds a dual function. Primary is to handle all owner related needs but also be a fully operational Reservations Agent.

-Make all owner reservations (In Pool); provide confirmation of reservation; provide confirmation of dates available for owners.
-Act as a point person for owners when they are on property to assist with questions, requests, etc that owners have pertaining to their reservation or future reservations. In addition, make pre arrivals calls to owners to ensure dates are correct and any reservations for dinner, spa, tennis, etc.
-Answer phone in a timely manner. Respond & process requests for late check outs, lock-outs, billing inquiries, internet issues, and extension of stay for owners. Keep activity log updated to allow for proper follow-up. Ensure owner satisfaction, utilizing the empowerment certificates when appropriate.
-Answer all incoming calls in a friendly and efficient manner. Provide guests with the requested information concerning the hotel and its service as well as the surrounding area. Obtain the necessary information from the guests and enter it into the PMS computer system. Must be effective in sales and up-selling and follow up.
-Process all incoming reservations received via phone, email, internet, rooming lists, mailed or in-house correspondence, housing bureau forms, or facsimiles. Email or regular mail confirmations and literature requests. Reply via email, facsimile or mail when requested.
-Maintain applicable information in NAVIS, ensuring information and is accurate and calls are coded correctly.
These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at this time.

Salamander Innisbrook Resort is proud to be an Equal Opportunity Employer, a drug-free workplace and participant in E-Verify.


Keywords: Innisbrook Resort, Palm Harbor , Reservations Agent/ Owner Liaison, Sales , Palm Harbor, Florida

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