-FREE Golf for employees and their immediate family
-FREE Kid's Camp for employees children during school breaks
-Generous discounts at all Salamander Properties
-Healthcare Plan including health/dental/vision insurance
-401K Plan with employer match
-Flexible Spending Account
-Short and Long Term Disability
-Paid time off
-Tickets at Work discounts
Makes all owner and guest of owner room reservations, tee times;
acts as a point person when In Pool owners are here and have
questions. Takes guest and group reservations via the telephone,
email, mailed correspondence, rooming lists, internet and in-house
requests. Enter the information into the Property Management System
(PMS) and confirm back to guest.
ESSENTIAL JOB FUNCTIONS
This position holds a dual function. Primary is to handle all owner
related needs but also be a fully operational Reservations
-Make all owner reservations (In Pool); provide confirmation of
reservation; provide confirmation of dates available for
-Act as a point person for owners when they are on property to
assist with questions, requests, etc that owners have pertaining to
their reservation or future reservations. In addition, make pre
arrivals calls to owners to ensure dates are correct and any
reservations for dinner, spa, tennis, etc.
-Answer phone in a timely manner. Respond & process requests for
late check outs, lock-outs, billing inquiries, internet issues, and
extension of stay for owners. Keep activity log updated to allow
for proper follow-up. Ensure owner satisfaction, utilizing the
empowerment certificates when appropriate.
-Answer all incoming calls in a friendly and efficient manner.
Provide guests with the requested information concerning the hotel
and its service as well as the surrounding area. Obtain the
necessary information from the guests and enter it into the PMS
computer system. Must be effective in sales and up-selling and
-Process all incoming reservations received via phone, email,
internet, rooming lists, mailed or in-house correspondence, housing
bureau forms, or facsimiles. Email or regular mail confirmations
and literature requests. Reply via email, facsimile or mail when
-Maintain applicable information in NAVIS, ensuring information and
is accurate and calls are coded correctly.
These essential job functions are not to be construed as a complete
statement of all duties performed. Employees will be required to
perform other job-related duties as required. Nothing in this job
description restricts management's rights to assign or reassign
duties and responsibilities to this job at this time.
Salamander Innisbrook Resort is proud to be an Equal Opportunity
Employer, a drug-free workplace and participant in E-Verify.