Customer Service Representative - SY St Petersburg FL
Company: US Foods
Location: Saint Petersburg
Posted on: April 22, 2024
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Job Description:
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY
THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of
Food People! Provide contact and liaison between customers and
internal departments. Process incoming orders; receive, evaluate,
and respond to written or telephoned customer inquiries in a timely
manner. Work within established guidelines in order to achieve the
objectives of the service agreement consistent with customer
expectations, company policy and profit and quality
requirements.$20.00/HOUR, GREAT BENEFITS ON DAY 1!
Schedule: Monday-Friday, every other Saturday 8-4pm
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive inbound calls and place outbound calls to customers in
order to provide information about products and services, to take
orders, or to obtain details of complaints.Keep records of customer
interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken.Resolve
customers' service or billing complaints; check to ensure that
appropriate changes were made to resolve customers'
problems.Contact customers in order to respond to inquiries or to
notify them of claim results and any planned adjustments; refer
unresolved customer complaints to designated departments for
further action.Obtain and examine all relevant information in order
to assess validity of complaints and to determine possible
causes.Coordinate same-day deliveries and pickups for
customers.
Process pickup requests from customers and Territory Managers.
Respond to delivery/routing questions and issues from
customers.Respond to product inquiries from customers.
Solicit sale of new or additional services or products.Compare
disputed merchandise with original requisitions and information
from invoices and prepare invoices for returned goods.Contact all
customers affected by product recalls and withdrawals.Key customer
orders.Work front window & filing as needed.Others duties as
assigned.
RELATIONSHIPS
Internal : Sales, Operations/Distribution/Production/Support.
The incumbent is required to interact with associates at all levels
of responsibility throughout the company in a professional
manner.
External : The incumbent is required to interact with customers in
a professional manner.
WORK ENVIRONMENT Professional office environment and will require
you to interact with customers.
MINIMUM QUALIFICATIONS Excellent verbal communication skills and
problem resolution ability required. Familiarity with Microsoft
Office products.Phone technology experience preferred.
Education High School diploma or equivalent required.
Degree preferred.
PREFERRED QUALIFICATIONS Minimum of three years' experience in
customer service call center environment required.
Experience in food service distribution a plus.
PHYSICAL QUALIFICATIONS Must be able to perform the following
physical activities for described length of timeList the required
physical activities including length of time performing each
activity referencing the key belowOCCASIONALLY: 1% - 33 /
FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER JOB
REQUIRES WORKER
TO:FREQUENCY:STANDOCCASIONALLYWALKOCCASIONALLYDRIVENEVERSITCONTINUOUSLYLIFT1-10
lbs (Sedentary)FREQUENTLY11-20 lbs (Light)OCCASIONALLY21-50 lbs
(Medium)OCCASIONALLY51-100 lbs (Heavy)NEVEROver 100 lbs (Very
Heavy)NEVERCARRY1-10 lbs (Sedentary)OCCASIONALLY11-20 lbs
(Light)OCCASIONALLY21-50 lbs (Medium)OCCASIONALLY51-100 lbs
(Heavy)NEVEROver 100 lbs (Very
Heavy)NEVERPUSH/PULLOCCASIONALLYClimb/BalanceOCCASIONALLYSTOOP/SQUATOCCASIONALLYKNEELOCCASIONALLYBENDOCCASIONALLYREACH
ABOVE SHOULDEROCCASIONALLYTWISTOCCASIONALLYMANIPULATE
OBJECTSOCCASIONALLYMANUEL DEXTERITYOCCASIONALLY***EOE
Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National
Origin/Protected Veteran/Disability Status***
Keywords: US Foods, Palm Harbor , Customer Service Representative - SY St Petersburg FL, Sales , Saint Petersburg, Florida
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